What is Clinic Cloud?
Clinic Cloud is a SaaS platform for dentists and customer care. Among other things, it helps them to track patient treatment progress and communicate with external partners for treatment reviews. It is an indispensable part of the daily workflow for many dentists and nurses who cannot imagine their life without it. As such, we had to be careful that the new design would not alienate the existing passionate users.
Poor communication between both parties leads to unhappiness
Our external doctors are struggling to manage patients’ treatment planning, and appointments and navigate between each screen intuitively in salesforce. To facilitate treatment planning, that was a complex problem of organizing different parties to work together leading to inefficient processes and a negative impact.
Old Clinic cloud platform
My challenges
There were many challenges while completing this project. Ensuring that the design meets the needs of the doctors and the expectation intended for our users. Creating intuitive patient status and navigation between each screen is challenging due to the complexity of the website.
The design solution
Improving overall dashboard, reliable for all things patient-related, improved treatment planning process to be more seamless and efficient for everyone.
How it performed?
Understanding our doctors
Persona was designed based on the data collected to help drive decision-making to get a better understanding of how external doctors use Clinic cloud. I’ve learned that they are not very tech-savvy users and use their own clinic system or google calendar to track patients’ progress.
User persona by Haley our ux researcher
User interviews
A series of in-depth interviews were then conducted with 5 participants to further identify pain points, frustrations, needs, and desires with Clinic Cloud to determine how Zenyum could improve this experience.
Insights and takeaways
Insights and takeaways from the in-depth interviews with 5 participants. Our goal was to understand the challenges doctors faced while doing treatment planning and admin work.
Recreating a brand new platform
According to user feedback, the existing platform has a number of flaws. Our ambitions were very big; I wanted to create a new platform with strong foundations and a seamless user experience that embraced both business and user needs.
Our high-level goals:
1. To improve communication between Zenyum’s platform and doctors
2. Reduce treatment planning time
3. To improve user satisfaction through innovation and better user experience.
Our high-level goals:
1. To improve communication between Zenyum’s platform and doctors
2. Reduce treatment planning time
3. To improve user satisfaction through innovation and better user experience.
Go beyond clinic software
After gathering our insights, this is our hypothesis on why dentists do not like to use the current salesforce platform.
Redesigning Clinic Cloud
After all the synthesis and user flows have been done. I collaborated with my ux research in creating a wireframe flow based on doctor’s feedbacks and their workflows. These early explorations served as a foundation for the rest of the project and established the direction for its design and implementation.
Communicating Clinic cloud in a more intuitive way
Prototyping was the most effective way to gain meaningful feedback from our users. I went through 2 rounds of user interviews on both desktop and mobile and tested our assumptions.
This is what we learned:
This is what we learned:
Usability testing results
Zenyum design system
It is a design system created for consistency and user experience of Zenyum’s Clinic cloud software. A consistent and organised system that enables individual systems to operate as one organism so that design can be consistent, intuitive and functional experience for the user.
All new features with
New proposed design
The outcomes
After a few months since launch, it has achieved significant results in improving operational efficiency and productivity. It has resulted in a 20% decrease in the time taken for approval of treatment plans, which has gone down from an average of 4 to 2 days. Additionally, there has been a 50% increase in the task completion rate, demonstrating the effectiveness of the product in streamlining workflow processes and increasing overall efficiency.
